Privacy Policy
We are dedicated to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you use our services.
Collection of Personal Information
We only collect the personal information necessary to provide our services and communicate and book meetings. This may include:
• Contact Information: Name, email address, and phone number (if applicable).
• Website Usage: Data on how you interact with our website, which pages you visit, and the time you spend on each page.
Bookings via Planway
For managing and scheduling appointments, we use a third party provider Planway as our booking system. When you make a booking, your information is collected and processed via Planway, who handles your personal data in connection with the booking process. Please refer to Planway’s own Privacy Policy on their website to understand how they store and protect your data. https://planway.com/privacy
Use of Third-Party Tools for Analytics and Advertising
We use the following third-party tools for analytics and targeted advertising:
• Google Analytics: We use Google Analytics to analyze visit data and understand how users interact with our website.
• Google Ads: We use Google Ads to deliver targeted ads based on your behavior and interests.
• Meta (Facebook) Ads and Pixel: We use Meta Ads and Facebook Pixel to measure conversions and deliver tailored ads via the Facebook platform.
• Microsoft Clarity: Allows us to analyze how users interact with our website through session recordings and heatmaps to improve user experience and site performance. Microsoft Clarity collects anonymized usage data. For more information, refer to Microsoft’s Privacy Policy.
Purpose of Data Collection
For managing and scheduling appointments, we use Planway as our booking system. When you make a booking, your information is collected and processed via Planway, who handles your personal data in connection with the booking process. Please refer to Planway’s own Privacy Policy on their website to understand how they store and protect your data.
Use of Google Tag Manager
We use Google Tag Manager to manage and implement scripts and third-party tools on our website. Google Tag Manager itself does not collect personal data. However, it acts as a container for third-party tools that may collect data
Data Retention and Right to Deletion
We retain your data in accordance with its purpose and only for as long as necessary. As a general rule, we store:
• Contact and booking data: As long as you are an active client, and for up to 12 months after your last session or interaction, unless longer retention is required by law (e.g., for accounting purposes).
• Analytics and anonymized data: Retained for up to 26 months, in line with Google Analytics’ standard policies.
Your Right to Deletion
You have the right to request the deletion of your personal data at any time. To do so, please contact us via:
Email: boukrisanne@gmail.com
When you submit a deletion request, we will:
1. Confirm that we have received your request.
2. Delete all data not required for legal or regulatory purposes (e.g., financial records).
3. Notify you once the deletion is completed.
